The coronavirus (COVID-19) pandemic is significantly impacting travel around the world. Restrictions and prohibitions have been placed on travel to many locations as well as staying in hotels or other forms of accommodation. These restrictions may limit or entirely prohibit your ability to travel and/or stay in hotels or other forms of accommodation. In some locations, accommodation may not be used for tourist purposes while restrictions are in place. We encourage you to check if travel and staying in accommodation in your chosen location is possible and to book fully refundable tickets and accommodation if possible.
With so much uncertainty surrounding the spread of the virus and the evolving measures local governments are taking to protect their citizens from the outbreak, travelers are wondering if and how to change their travel plans.
We want to equip you with the information you need, so that whether you choose to stay home or choose to check in, you can feel secure in your travel decision, even during these insecure times.
Below are the most pressing FAQs from our users. As the situation is rapidly changing, we highly encourage you to follow the real-time updates from the World Health Organization (WHO) to stay as up-to-date as possible.From all of us at trivago: stay safe and stay healthy.
Is it safe to travel?
Social distancing has been recommended as the best measure to reduce transmission of the virus and enable our global health systems to cope. We at trivago are following this critical recommendation and advise avoiding any non-essential travel until the outbreak is under control.
Many governments around the world are issuing travel alerts, advising against all travel to epidemic areas, and urging people to reconsider all non-essential travel to other affected areas. We highly recommend following the advice of the World Health Organization (WHO).
You can track the outbreak globally with this map from Johns Hopkins University to help stay updated on the spread of the disease and how it might impact your travel plans.
I have accommodation booked, but want to change my booking. What do I do?
The quickest and best way to find out if your travel plans can be changed without a penalty will be to check the booking site directly. Any credit, refund or change will be at the discretion of the booking site. If you are unsure which site you booked with, you can find the travel provider's name and contact information on your confirmation email. For more information on how to contact your booking site, read our full FAQ here.
The website I booked with is not responding to my request to change or cancel.
With so many travelers trying to change or cancel their bookings right now, our booking site partners are experiencing an unprecedented number of customer requests. To help ease the strain, many are temporarily prioritizing travelers with the most immediate needs and therefore focusing first on trips happening in the next 7 days. We have compiled the help services for some of our major booking sites below.
What are my options if I still want to book a hotel now?
Restrictions may limit or entirely prohibit your ability to travel and/or stay in hotels or other forms of accommodation. In some locations, accommodation may not be used for tourist purposes while restrictions are in place. We encourage you to check if travel and staying in accommodation of your chosen location is possible and to book fully refundable tickets and accommodation if possible.
On trivago, you can continue to browse deals and compare prices from the major booking sites. We recognize that flexibility is key during times like these, so free cancellation deals are at your fingertips. Just be sure to double check the exact terms of cancellation on the booking site you choose. We want you to be able to make the decision to stay or go when the time is right for you.