Home
Did you see something on our website that didn’t seem quite right? Well, that’s embarrassing. Our team is working hard to improve your experience and appreciates the heads up.
Did you come across one of the following issues?
Incorrect hotel
Were you redirected to a different hotel during your booking process? Was the confirmation you received for a different hotel than you wanted? Or does the hotel name and address not match your original search?
Don’t worry! We are here to help! Please send us a message with the following details,
- Booking confirmation, if applicable
- Name of the hotel you originally wanted
- Name of the booking site used
- Screenshots you may think will help us, if any
Incorrect location
Found your ideal hotel but it wasn’t in the location you thought it was?
We will make it right! Please contact us with the following details,
- Booking confirmation, if applicable
- Location/address you originally wanted
- Name of the booking site used
- Screenshots you may think will help us, if any
Incorrect hotel details/deal
Did you find a pet-friendly hotel but it was not the case? Were you excited about that free breakfast but it was not included? Did the parking not match what was displayed on trivago?
We're sorry this happened. We are here to make it right! Please send us a message with the following details,
- Booking confirmation, if applicable
- The name and address of the hotel you originally wanted
- Name of the booking site used
- Screenshots you may think will help us, if any
Incorrect dates
You were looking for your ideal hotel and the dates were different than what you searched for on trivago?
We want to get to the bottom of what happened! Please contact us with the following details,
- Booking confirmation, if applicable
- Dates you originally wanted
- Name and location of your hotel
- Name of the booking site used
- Screenshots you may think will help us, if any
Did you notice that the price changed when you were redirected to the booking site? Click here to find out more.
None of the above matched your issue? Let's figure it out together, get in touch.