Who do I contact about a refund?

Something went wrong? Need your money back? Do the following issues apply to you?

• You've got a double booking
• Your refund hasn't arrived in your account yet
• There was no reservation upon arrival at the hotel

While we’d love to help, the best way to resolve any of the above-mentioned issues is to directly contact the booking site. Can’t remember the name of the booking site you used? No worries, check out this page for some handy tips and tricks.

Are you looking for a refund because of an error on trivago while searching? Please visit this page for more information.