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Know before you go. The restrictions surrounding COVID-19 change often. Please stay informed before traveling. Stay safe.
Who do I contact to cancel or modify my booking?
To cancel or change your booking, it’s always best to speak to the booking site directly. Can't remember who you booked with? You can find the travel provider's name on your confirmation email.
For tips on how to contact your booking site, read our full FAQ here!
Thank you for your feedback!
Where is my booking confirmation?
We would love to be able to provide that information but as bookings are not made directly with trivago, we don't have access to your booking information. It’s always best to speak to the booking site directly.
In some cases, it may take up to 72 hours for the booking site to send the booking confirmation. Can’t remember who you booked with? Don't worry! Check out our tips below.
Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.
Nothing in there? Let’s try step 2.
If the booking site has taken payment already, their name may appear next to the outgoing payment on your credit card, PayPal or bank statement.
Still nothing? No worries! There’s still hope!
Try checking your internet browser history for the day you booked, the name of the booking site should appear right after “trivago” in your browser history.
Need a hand checking your browser history? Click here!
No? One more step to go!
Try recreating your original search on trivago to match the booking you did (i.e. same destination, same dates, same hotel) and click on what looks familiar.
Thank you for your feedback!
How do I search for my ideal hotel?
Scanning hundreds of booking sites, trivago compares millions of hotel prices to make your search easier. Need help finding the ideal hotel?
Use our filter menu to narrow your search. This will help you find something that’s just right for you. Once you’ve found your ideal hotel, click on the deal and you’ll be redirected to the booking site to make your reservation. Need more? Read our full FAQ here.
What are you waiting for?! Let’s take you to the hotel search page.
Thank you for your feedback!
Frequently Asked Questions
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Who do I contact about a refund or an invoicing inquiry?
If you would like to inquire about a refund or anything to do with your invoice, please contact the booking site directly. They are responsible for...
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Where can I leave feedback on trivago's advertising campaigns?
If you have any questions or would like to share feedback on any of our advertising campaigns, please contact us here. Your thoughts and suggesti...
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What's included in the price?
Taxes and additional fees are not included in the price displayed on our website. These may vary depending on factors such as location or the booki...
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How do I report an error?
If the accommodation, location, or room type you have received is incorrect, or you are experiencing any other issues regarding your booking that y...
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