Bookings

  • How can I cancel or make changes to my booking?
    To cancel or make changes to your booking, please contact the booking site directly. They are responsible for the booking and payment process, so will be in the best position to help you. As a metasearch, trivago is not directly involved in the booking or payment process. Your booking confirmation will include their contact details and your cancellation policy.  
    If you didn’t receive a booking confirmation or are having difficulty finding it, you can enter the booking site’s name here for their contact details or click here for more tips. 
  • Who do I contact about a refund or an invoicing inquiry?
    If you would like to inquire about a refund or anything to do with your invoice, please contact the booking site directly. They are responsible for the booking and payment process, so will be in the best position to help you. As a metasearch, trivago is not directly involved in the booking or payment process. Your booking confirmation will include their contact details.  
    You can enter the booking site’s name here for their contact details or click here for more tips.
    If you are seeking a refund and believe it was due to an error on trivago, please click here for more information. 
  • Where is my booking confirmation?

    If it’s been more than 72 hours please contact the booking site directly.  Please bear in mind that your booking confirmation may not be sent to you automatically. 

    Can’t remember who you booked with? If you were logged in to your trivago account at the time of booking, you can easily review your search under the “Recently viewed” tab.  
    If you weren’t logged in to your trivago account or haven’t set one up yet, here are some useful tips that might help... 
    • Tip 1
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    Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.

    If the booking site has taken payment already, their name will appear next to the outgoing payment. 

     

    Try checking your internet browser history for the day you booked, the name of the booking site should appear right after “trivago” in your browser history. 

    Try recreating your original search on trivago (i.e. same destination, dates, and accommodation) and check if any of the booking site’s names look familiar. 

    You can use our handy search form here to find their contact page.

    If you’re still having trouble, please don’t hesitate to send us a message! 

     
  • Why doesn’t the property have my reservation?

     

     
     

    Before arriving at the property

    It can sometimes take a few days for the booking site to communicate your reservation details to the property. If your reservation still isn’t showing up after this time or your stay is scheduled sooner than that, the booking site will be able to assist you. 

     
     

    Upon arrival at the property

    In this case, please contact the booking site directly. They are responsible for the booking and payment process, so will be in the best position to help you.

    Your booking confirmation will include their contact details. 

    You can enter the booking site’s name here for their contact details or click here for more tips.

  • How do I leave a review or give feedback on my stay?
    As we source all the ratings and reviews you see on trivago from external sites, we recommend that you leave your feedback either on the booking site directly or one of the many review sites available online.
     
    For further information on how trivago incorporates your ratings and reviews, please click here.
  • How do I redeem my trivago cashback voucher?

    In order to redeem your trivago cashback voucher, please enter your information using this form.