The coronavirus (COVID-19) pandemic is impacting travel around the world. Restrictions have been placed on travel to certain locations and there may be limitations to the availability of accommodations . These restrictions may limit or entirely prohibit your ability to travel and/or stay in hotels or other forms of accommodation. We encourage you to check if travel and staying in accommodation in your chosen location is possible and to book fully refundable tickets and accommodation if possible.
We want to equip you with the information you need, so that whether you choose to stay home or choose to check in, you can feel secure in your travel decision.
Below are the most pressing FAQs from our users.
As the situation is rapidly changing, we highly encourage you to check official government sources often to stay as up-to-date as possible.
From all of us at trivago: stay safe and stay healthy.
I have accommodation booked, but want to change my booking. What do I do?
The quickest and best way to find out if your travel plans can be changed without a penalty will be to check the booking site directly. Any credit, refund or change will be at the discretion of the booking site. If you are unsure which site you booked with, you can find the travel provider's name and contact information on your confirmation email. For more information on how to contact your booking site, read our full FAQ here.
The website I booked with is not responding to my request to change or cancel.
Many travelers are trying to change or cancel their bookings right now and our booking site partners are experiencing high number of customer requests. To help ease the strain, many are temporarily prioritizing travelers with the most immediate needs. We have compiled the help services for some of our major booking sites below.
What are my options if I want to book a hotel now?
We encourage you to check if travel and staying in accommodation of your chosen location is possible and to book fully refundable tickets and accommodation if possible.
On trivago, you can continue to browse deals and compare prices from the major booking sites. We recognize that flexibility is key during times like these, so free cancellation deals are at your fingertips. Just be sure to double check the exact terms of cancellation on the booking site you choose. We want you to be able to make the decision to stay or go when the time is right for you.