Searching on trivago – trivago Help Centre

How to use trivago?

Whether planning a trip or looking for getaway inspiration, trivago is your travel companion! With trivago, you can search and compare prices by hundreds of booking sites to find the best deal that meets your needs.

Let’s start with the basic steps for searching:

Step 1: Your search criteria

Type in your desired destination in the search bar (e.g. a city, country, or landmark). Then select your travel dates, enter the number of travellers and click Search.

Step 2: Price and deal comparison

trivago searches hundreds of possible options based on your search criteria. For each accommodation, you will see that trivago displays several deals provided by various booking sites. Now it’s your turn to browse through photos, read reviews, and compare prices.

Step 3: Reservation and payment at the booking site

Once you click on a deal, trivago will redirect you to the booking site where you can complete your reservation and make the payment directly to the booking site. We recommend to double check all information on the checkout page before proceeding with the payment.

Remember: trivago cannot manage your reservation. Any questions regarding the booking process can only be answered by the booking site’s customer service.

In case you need information on payment options or available amenities - or you’d like to confirm, change, or cancel your reservation- it’s best to reach out to the booking site directly.

Want to make your search results more relevant?

Here are our pro tips for you:

Customise your search by using our filters. For example, deals with free cancellation or breakfast included.
Use our sorting options to display results according to your preference.
Find information on the property, read guest reviews collected from multiple booking sites and more, by clicking the property’s name.
Explore locations using the trivago map, or search by a specific location to find accommodation nearby the airport for example.

If you have any question, feedback or a suggestion for a new feature, please click here to get in touch.

What's included in the price?

All taxes and additional fees are included in the price displayed on our website.

Prices are displayed per room and per night.

Please double-check all information on the booking site before completing your reservation.

The prices shown come from numerous accommodations and booking websites and are not set by trivago. If you have a question about a specific price please contact the booking site offering the deal. The booking site’s name is displayed next to the price.

If the price changed when you were redirected to the booking site click here for further information.

How do I report an error?

If the accommodation, location, or room type you have received is incorrect, or you are experiencing any other issues regarding your booking that you believe is an error on trivago, please get in touch here.

Be sure to attach a full copy of your booking confirmation and any further details that help explain the issue.

To inquire about the status of your booking or cancel your reservation, please contact the booking site directly.

How do I get more information on a deal?

Please contact the booking site or accommodation provider offering the deal directly.

You’ll see their name clearly displayed next to the price on trivago, and you can find their contact details here.

Click here to find out more about how prices are displayed on trivago.

How do I know if the booking site is legitimate?

Before displaying rates from a booking site on trivago, we conduct a background check and continuously monitor their performance to ensure their legitimacy.

If you’re having trouble contacting them or would like to leave a comment regarding their performance, please click here.

Coronavirus (COVID-19) travel advice

The coronavirus (COVID-19) pandemic is impacting travel around the world. Restrictions have been placed on travel to certain locations and there may be limitations to the availability of accommodations . These restrictions may limit or entirely prohibit your ability to travel and/or stay in hotels or other forms of accommodation. We encourage you to check if travel and staying in accommodation in your chosen location is possible and to book fully refundable tickets and accommodation if possible.

We want to equip you with the information you need, so that whether you choose to stay home or choose to check in, you can feel secure in your travel decision.

Below are the most pressing FAQs from our users.

As the situation is rapidly changing, we highly encourage you to check official government sources often to stay as up-to-date as possible.

From all of us at trivago: stay safe and stay healthy.

I have accommodation booked, but want to change my booking. What do I do?

The quickest and best way to find out if your travel plans can be changed without a penalty will be to check the booking site directly. Any credit, refund or change will be at the discretion of the booking site. If you are unsure which site you booked with, you can find the travel provider's name and contact information on your confirmation email. For more information on how to contact your booking site, read our full FAQ here.

The website I booked with is not responding to my request to change or cancel.

Many travelers are trying to change or cancel their bookings right now and our booking site partners are experiencing high number of customer requests. To help ease the strain, many are temporarily prioritizing travelers with the most immediate needs. We have compiled the help services for some of our major booking sites below.

Booking.com	Despegar	Wotif
Expedia	Homeaway	Travelocity
Hotels.com	Trip.com	Premier Inn
Agoda	IHG	Airbnb
Loveholidays	Accor

What are my options if I want to book a hotel now?

We encourage you to check if travel and staying in accommodation of your chosen location is possible and to book fully refundable tickets and accommodation if possible.

On trivago, you can continue to browse deals and compare prices from the major booking sites. We recognize that flexibility is key during times like these, so free cancellation deals are at your fingertips. Just be sure to double check the exact terms of cancellation on the booking site you choose. We want you to be able to make the decision to stay or go when the time is right for you.