Other help

  • I have feedback on the trivago website & search filters
    Sharing feedback takes little time but means a lot to us!
     
    Your feedback is one of the many methods we use to improve our product and create the best possible experience for our users.
    Please contact us to submit your feedback. We look forward to hearing from you!
     
    If you need help using our many features, check out our article on How to use trivago.

     

    💡 To share feedback on your stay, check this article: How can I submit a review or feedback on my stay?
  • How do I change my password or deactivate my trivago account?
    This article is aimed for user accounts only. If you are a property/ hotel owner, you can manage your account here.
     

    Resetting your password 

    You can easily and securely reset your password with few steps:
    1. Follow this link and submit your email address
    2. After you’ve sent in your request, check your inbox (and spam folder) to see our email with a link to reset your password.
     

    Changing the email linked to your trivago account

    It is not possible to replace the email address linked to your trivago account. What you can do instead is deactivate your current account and then create a new account with the email address that you want to use.
     

    Deactivating your account 

    To deactivate your account, you can send us a message. In your message, please include your full name and email address connected to your trivago account.
    Please keep in mind, once deleted, trivago will no longer have access to any personal account data. To read more on our privacy policies, you can follow this link.
    If you change your mind, you are always welcome to come back and register once more!
  • How do I unsubscribe from newsletters?
    You can unsubscribe from our newsletters anytime by pressing the “unsubscribe” button at the very bottom of the email.
     
    If you experience any difficulties unsubscribing, get in touch and our User Support team will help out. 
  • Where can I leave feedback on trivago's advertising campaigns?

    If you have any questions or would like to share feedback on any of our advertising campaigns, please contact us here.

     

    Your thoughts and suggestions help us improve our services and better tailor our campaigns to our audience. 

  • How do I redeem my trivago cashback voucher?

    In order to redeem your trivago cashback voucher, please attach a copy of your booking confirmation enter your information into this form.