trivago is a metasearch engine that compares accommodation prices and offers provided to us by many different booking sites globally, including online travel agencies (OTAs), accommodation chains and independent hotels. This means that while users decide on trivago which hotel best suits their needs, the booking process itself is completed through the booking sites, which are linked to our website. You can find out more about how our site works here.
Meanwhile, a booking site or Online Travel Agency (OTA) is a web-based marketplace that allows consumers to research and book travel products and services, including hotels, flights, cars, cruises, activities and more, directly with travel suppliers.
The hotel or booking site is mentioning a ‘Room Supplier’ - who or what is this?!
In order to facilitate customer booking requests, some booking sites will work with room suppliers. Room Suppliers are companies that purchase rooms from accommodation providers in bulk and, in turn, sell them on to booking sites, travel agents or tour operators. They sell directly to other businesses and do not have any direct dealings with consumers - this part is left to the booking sites!
It can sometimes happen that the reservation details will initially be recorded in the hotel’s booking management system under the supplier’s name and the guest’s personal details will not be released until closer to the arrival date. For any questions regarding the status of your reservation, it’s always best to contact the booking site you booked with directly.
Other frequently asked questions…