With trivago you can compare offers from booking sites across the web and easily find the ideal price for your ideal accommodation. But our commitment to you doesn't stop when you find a great deal!
We also want to be able to support in case your booking site loses or cancels your booking, you have help getting your money back. That’s why we came up with trivago Protection.
We want you to have the travel experience you want.
How it works
So, how do you get trivago Protection, you ask? It’s easy: just create or log in to your trivago account (It’s free!) and make sure to book a deal marked by the trivago Protection logo.
And if you’re having trouble resolving an issue you’re not at fault for with your selected booking site, submit a claim here so we can help you get a refund.
No extra sign up.
Just some extra peace of mind, courtesy of trivago Protection.
Who’s protected by trivago Protection?
All trivago members who were logged in when they booked a qualifying deal on any of the following platforms: trivago.de, trivago.co.uk, trivago.es. trivago.it
What offers are eligible?
Any offer marked with the trivago Protection logo qualifies for this program!
How am I protected by trivago Protection?
We’ll strive to work with everyone involved to come to an informed decision about the claim and may provide you and our partner booking sites access to identifying relevant information about one another to help figure things out.
We are committed to carefully reviewing your request and considering whether a refund is appropriate (e.g., overbooking, cancellations, erroneous or fraudulent bookings, failure to forward paid booking fees to the accommodation), should the booking site refuse a refund and it can be proven that such a refund cannot be made through your insurance or payment service provider.
Is trivago Protection a kind of insurance?
No, trivago Protection is not an insurance or warranty program.
For which cases does trivago Protection not apply?
trivago Protection doesn’t apply to events outside of trivago or the booking partner's control like natural disasters and cancellations you make for your own personal reasons.
If your booking has been affected by the Coronavirus pandemic, please click here for our travel advice and support FAQs.