The hotel has never heard of you or your reservation? OMG!
Before arriving at the hotel
So, you’re gearing up for your trip and want to double-check your reservation. You call the hotel and, to your surprise, they haven’t even received it!
Don’t panic! Sometimes it can take some time for the booking site to communicate your reservation details to the hotel. If you still want to make sure, the booking site can help you with this.
If you need to get in touch with the booking site you used, most contact information can be found at the bottom of your booking confirmation. You can also visit this page for more tips.
Upon arrival at the hotel
So you’re already at the hotel and they don’t have your reservation?
Don't worry. There are multiple reasons why the hotel might not have your reservation yet. In these cases, it is best to call the support number of the booking site you used. As they are responsible for your booking and payment process, they can help you out of this mess as soon as possible!
Need help contacting the booking site? Check out this page for tips.
If you are experiencing difficulties contacting your booking site, please let us know and we will try our best to get you connected.