Contacting the booking site

When you complete your reservation and payment, your booking transaction is processed by the booking site. Therefore, they are best suited for answering all your booking related questions and help you manage your reservation.

If you haven’t booked yet, they can help answer all your questions on how to contact the property and enquire about its amenities and policies, as well as payment and room options.


💡 If you made a reservation already but can’t remember the name of the booking site, we recommend checking the payment transaction on your credit card/ bank statement, the name of the booking site will show on the outgoing payment. We also offer more tips on finding which booking site you used, you may check them out in this article.


Do you need help reaching the customer service at the booking site?

You can use our handy search form that links directly to booking site’s support page in 2 easy steps!

  1. Scroll down, or type the name of the booking site
  2. When you find the booking site you booked with, click on it and you’ll be taken to their support page directly.


If you still need help, please let us know and we’ll do our best to bring you into contact with the booking site’s customer service team.

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