Something went wrong? Need your money back? If any of the following issues apply to you, please contact the booking site you booked your hotel with.
- You booked twice and you want to be refunded for the second booking
- You cancelled your booking but you haven’t received your refund yet
- There was no reservation upon arrival at the hotel
As trivago is a price comparison website, we are not actually involved in the booking process. While we’d love to help, the best way to resolve any of the above issues is to directly contact the booking site. Can’t remember the name of the booking site you used? No worries, check out our ‘find your booking confirmation’ page for some handy tips and tricks.
If there was an issue on our side such as incorrect hotel details or a wrong location, contact us here. For compensation, please provide us with the following:
- The booking confirmation
- The cancellation confirmation
- The email address connected to your PayPal account or your banking details. We’re also going to need the name of the account holder and the name and address of your bank.